Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are looking for a candidate with experience in providing support across different areas, such as: creating and executing projects related to Microsoft Windows Server, Active Directory, Azure Active Directory, and virtualization; overseeing enterprise customer-facing applications, computing platforms, and systems.   Why Cambridge? At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding. We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one. Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.   What can you get from Cambridge? In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset. Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What makes you the ideal candidate in this role?

Minimum of 3 years experience in supporting any of the following fields:

Experience in designing and implementing projects related to Microsoft Windows Server, Active Directory, Azure Active Directory, and virtualization.

Enterprise customer-facing application, computing platforms, and systems; or

L3 and L4 Application troubleshooting experience with the ability to identify and document the root cause of application issues.

Strong analytical, debugging and troubleshooting skills, ability to apply critical thinking and a sense of urgency for troubleshooting incidents and ability to communicate effectively both orally and in writing to management, team members, application owners and technology professionals.

Excellent verbal and oral communication skills (English) with both technical and non-technical colleagues from geographically distributed teams on all organizational levels.

Experience leading and delivering projects.

Relevant certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert are a plus.

  If you are driven by the driving technology advancements and desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.